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common problems
Here are some frequently asked questions that we hope you will find helpful.
Purchasing jewelry is very simple. You just need to browse through our website, select the jewelry items such as necklaces, rings, or earrings that you like, and add them to your cart. Once you’ve finished shopping, proceed to the checkout page, provide your contact information and shipping address, and choose your preferred payment method. After completing the payment, your order will be processed and securely delivered to your doorstep.
We place a strong emphasis on the quality and craftsmanship of our jewelry. Our jewelry goes through strict quality control, using high-quality materials to ensure durability and exquisite beauty. Additionally, we offer comprehensive warranty and return policies to ensure your complete satisfaction with your jewelry purchase.
To protect your jewelry, we recommend storing them in a dry, clean place away from direct sunlight. Jewelry should be stored separately to prevent scratches or tangling. Additionally, you can periodically take your jewelry to a professional jeweler for cleaning and inspection to ensure they remain beautiful.
Choosing the right jewelry size is essential for comfort and aesthetics. For rings, you can use our size guide to measure your finger size. For necklaces and earrings, consider your personal style and preferences when selecting the appropriate length and size. If you’re unsure, our customer service team is available to provide guidance.
Yes, we offer custom jewelry services. If you have specific designs or ideas in mind, our jewelry designers will work with you to create unique jewelry pieces. Please contact our customer service team, and they will assist you in getting started on your custom jewelry journey.